Privacy Policy

Cloud Nine by Skye, werespects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information We Collect

We may collect:

• Name

• Email address

• Phone number

• Billing and shipping address

• Order history

• Payment confirmation (we do not store card details)

• Device and browser information

• IP address

• Website usage data

• Marketing preferences

How We Collect Information

Information may be collected when you:

• create an account;

• place an order;

• contact us;

• subscribe to our newsletter;

• participate in promotions;

• browse our website using cookies.

How We Use Your Information

Your information may be used to:

• process and deliver orders;

• provide customer support;

• communicate about your purchases;

• improve our website and services;

• detect fraud and maintain security;

• comply with legal obligations;

• send marketing communications where you have opted in.

Sharing Information

We may share your information with trusted third parties including:

• payment providers;

• shipping and logistics providers;

• website hosting providers;

• email marketing platforms;

• analytics providers.

We do not sell your personal information.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information.

However, no online transmission can be guaranteed to be completely secure.

Marketing

You may unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us.

Access and Correction

You may request access to or correction of your personal information by contacting us.

Contact

Email: hello@cloudninebyskye.com

Website: www.cloudninebyskye.com