Returns & Refunds

At Cloud Nine by Skye, we want you to love your purchase.

Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law.

If a product is faulty, unsafe, significantly different from its description, or does not perform as expected, you may be entitled to a repair, replacement, or refund.

Change of Mind

We accept eligible change-of-mind returns provided that:

• the request is made within 14 days of delivery;

• the item is unworn and unused;

• original tags remain attached;

• original packaging is included;

• proof of purchase is provided.

Return shipping costs for change-of-mind purchases are the responsibility of the customer.

Non-Returnable Items

Unless required by law, we cannot accept returns for:

• sale or clearance items;

• gift cards;

• personalised products;

• opened food products;

• perishable products;

• products returned in unsaleable condition.

Hijabs

For hygiene reasons, hijabs that have been worn, washed, or damaged cannot be returned unless faulty.

Heritage Collection

Minor differences in handcrafted products are not defects and are not eligible for return.

Curated Food Products

Packaged food products cannot be returned due to change of mind once opened.

Refunds

Approved refunds will be processed using the original payment method.

Processing times depend on your payment provider.