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Terms & Conditions

Please read carefully before using our website or purchasing products.

Welcome to Cloud Nine by Skye. These Terms & Conditions govern your use of our website and the purchase of our products.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree, please refrain from using our website.

1. About Us

Cloud Nine by Skye is an Australian lifestyle brand offering thoughtfully curated products, including modest wear, heritage collections, accessories, and selected packaged food products.

2. Website Use

By using this website, you agree that you will:

  • use the website only for lawful purposes;

  • provide accurate and complete information when placing an order;

  • not misuse or interfere with the operation or security of the website;

  • not attempt to gain unauthorised access to our systems.

We reserve the right to suspend or terminate access where misuse is detected.

3. Product Availability

All products are subject to availability.

We reserve the right to:

  • limit quantities;

  • discontinue products without notice;

  • cancel or refuse orders where stock is unavailable;

  • substitute packaging where necessary while maintaining product quality.

If we cannot fulfil your order, we will notify you and arrange an appropriate refund or alternative solution.

4. Pricing

Unless otherwise stated:

  • all prices are shown in Australian Dollars (AUD);

  • prices may change without prior notice;

  • promotional prices are valid only during the advertised period;

  • obvious pricing errors may be corrected at any time.

Where an incorrect price has been displayed due to a technical or administrative error, we reserve the right to cancel the affected order and issue a full refund.

5. Payment

Payment must be successfully completed before an order is processed.

We accept payment methods displayed at checkout.

Cloud Nine by Skye does not store your payment card details. Payments are securely processed by our authorised payment providers.

6. Order Acceptance

Receiving an order confirmation email does not constitute acceptance of your order.

We reserve the right to refuse or cancel orders where:

  • payment cannot be verified;

  • fraudulent activity is suspected;

  • incorrect pricing or product information has been published;

  • products become unavailable;

  • the order breaches these Terms & Conditions.

If payment has already been received, a full refund will be issued using the original payment method.

7. Shipping

Delivery timeframes provided on our website are estimates only.

While we aim to dispatch orders promptly, delays may occur due to:

  • public holidays;

  • courier delays;

  • weather conditions;

  • customs clearance;

  • circumstances beyond our reasonable control.

Cloud Nine by Skye is not responsible for courier delays once parcels have been dispatched.

Risk of loss transfers to the customer upon delivery.

8. International Orders

International customers may be required to pay:

  • customs duties;

  • import taxes;

  • local government charges;

  • customs clearance fees.

These charges are the responsibility of the purchaser.

Please check your country's import regulations before placing an order.

9. Returns & Refunds

Our Returns & Refund Policy forms part of these Terms & Conditions.

Nothing in these Terms excludes or limits your rights under the Australian Consumer Law.

Where a product is faulty, damaged, or significantly different from its description, you may be entitled to a repair, replacement, or refund in accordance with Australian Consumer Law.

For change-of-mind purchases, eligibility is subject to our Returns Policy.

10. Product Information

We make every effort to display products accurately.

However:

  • colours may vary due to screen settings;

  • measurements are approximate;

  • packaging may change without notice;

  • product photographs are for illustrative purposes.

11. Heritage Collection

Products within our Heritage Collection may be handmade or artisan-crafted.

Slight variations in:

  • colour,

  • fabric texture,

  • motif placement,

  • stitching,

  • finishing,

are considered part of the uniqueness of each piece and are not regarded as manufacturing defects.

12. Hijab & Apparel

Customers are encouraged to review:

  • size guides;

  • material descriptions;

  • care instructions;

  • product specifications.

before completing their purchase.

Minor colour differences caused by photography or monitor settings do not constitute product faults.

13. Curated Food Products

Cloud Nine by Skye may offer curated packaged food products sourced from approved manufacturers.

Ingredient lists, nutritional information, expiry dates, and allergen information are provided by the manufacturer.

Customers are responsible for reviewing ingredient information before consumption.

Cloud Nine by Skye is not responsible for allergic reactions resulting from ingredients clearly disclosed by the manufacturer.

14. Gift Cards (If Applicable)

Gift cards:

  • are non-refundable;

  • cannot be exchanged for cash;

  • must be redeemed before their expiry date (if applicable).

Lost or stolen gift cards cannot be replaced.

15. Intellectual Property

Unless otherwise stated, all content on this website is owned by Cloud Nine by Skye, including:

  • logos;

  • branding;

  • photographs;

  • graphics;

  • product designs;

  • written content;

  • website design;

  • trademarks.

No material may be reproduced, copied, distributed, modified, or used commercially without prior written permission.

16. User Content

If you voluntarily submit photographs, reviews, testimonials, or other content to Cloud Nine by Skye, you grant us a non-exclusive, royalty-free licence to use, reproduce, publish, and display that content for promotional and marketing purposes, unless otherwise agreed.

You confirm that you own or have permission to share the content you submit.

17. Promotions

Promotions, discounts, giveaways, and promotional codes:

  • cannot be exchanged for cash;

  • cannot be combined unless stated otherwise;

  • may be withdrawn at any time.

Specific promotions may include additional terms.

18. Website Availability

We strive to ensure our website remains available at all times.

However, we do not guarantee uninterrupted access and may suspend the website temporarily for maintenance, upgrades, or technical issues.

19. Limitation of Liability

To the maximum extent permitted by law, Cloud Nine by Skye shall not be liable for:

  • indirect or consequential losses;

  • business interruption;

  • loss of profits;

  • loss of data;

  • delays caused by third-party service providers;

  • technical errors beyond our control.

Nothing in these Terms limits any rights available under the Australian Consumer Law.

20. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using this website, you consent to the collection and use of your information as described in our Privacy Policy.

21. Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia.

Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of New South Wales.

22. Changes to These Terms

Cloud Nine by Skye reserves the right to amend these Terms & Conditions at any time.

Changes become effective immediately upon publication on this website.

Continued use of the website constitutes acceptance of the updated Terms.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Cloud Nine by Skye

Email: hello@cloudninebyskye.com

Website: www.cloudninebyskye.com