FOR DREAMERS EVERYWHERE, NOW SHIPPING WORLDWIDE

Shipping Policy

Fast processing and clear delivery details for your peace of mind

Processing Time

Order are typically processed within 1-3 business days.

During new collection launches, promotions, or holiday periods, processing times may be longer.

Australia Shipping

Delivery times vary depending on your location and courier.

Estimated delivery:

  • NSW: 2–5 business days

  • Other Australian states: 3–8 business days

These estimates are provided by our shipping partners and are not guaranteed.

International Shipping

International delivery times vary by destination.

Customers are responsible for:

  • customs duties;

  • import taxes;

  • local handling fees.

Cloud Nine by Skye is not responsible for customs delays.

Tracking

Tracking details will be emailed once your order has been dispatched.

Incorrect Address

Customers are responsible for providing an accurate delivery address.

If an order is returned due to an incorrect address, additional shipping charges may apply.

Lost or Delayed Parcels

If your parcel appears lost or significantly delayed, please contact us and we will assist with the courier investigation.

Once a parcel has been marked as delivered by the courier, responsibility transfers in accordance with the courier's delivery confirmation.